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FAQs

Find out more about the 12 Week Challenge online program

Do I have to be a member of a Fernwood gym to join the 12 Week Challenge?

No, you do not need to be a current member of a Fernwood gym to do the 12 Week Challenge – anyone is welcome – although, you may like to make use of our additional in-club services to boost your results!

When does the 12 Week Challenge program start and finish?

The 12 Week Challenge starts Monday February 19 and finishes Sunday May 13, 2018 and runs for a total of 12 weeks. Unfortunately, as this is a set program we will not be able to accept any late sign ups after February 19.

Can I purchase a 12-week trial membership for the duration of the challenge?

Users will not have the option to purchase a 12-week trial membership along with the online program, however we will provide a 14-day free pass with each online purchase so those who are non-members can take this into club.

(Note: For maximum results and support we recommend you ask your local Fernwood club about Flexi membership options).

How do I join the 12 Week Challenge and how much does it cost?

This year, there will be two ways to purchase the 12 Week Challenge.

Non-members: You can purchase the online program component online with a one-off upfront payment of $299 (paid via credit or debit card through our PayWay system). Upon purchase, you will also receive a complimentary 14-day trial membership which can be activated at your local Fernwood club.

Members: If you are a current member, you can purchase the base program at your local Fernwood club for $299 and upgrade to include additional packages. Training packages include Personal Training, Food Coaching and more (packages and costs vary by club).

I purchased the 12 Week Challenge online, do I still receive a 12 Week Challenge journal and challenge pack?

Yes, a 12 Week Challenge journal and challenge pack will be couriered to your nominated address within 7 days of purchase.

If I have already registered for an online account, do I need to register another one for the 12 Week Challenge?

No, your online account is available to use for all Fernwood online programs. All you need to do to sign up to the 12 Week Challenge is log in to your online account, click here to purchase and you’re good to go! If you purchase the program in club, you’ll be given a unique voucher code to redeem online.

If I decide to purchase a Flexi membership, will it expire at the end of the challenge?

If you’re setting up a Flexi membership in club to accompany your 12 Week Challenge online program, you can request your end date to finish when the program ends. However, what we have found is that members will often see such great results that they generally want to continue using their membership after the challenge has ended. For this reason, it’s always best to keep your flexi membership as ongoing and you can cancel it at any time by simply notifying your home club.

(Note: Two weeks’ notice must be given to cancel Flexi membership)

If I purchase a Flexi membership do I have to pay a Joining Fee?

Yes, if you do decide to join as a Flexi member for the duration of the challenge, there is a fee to join the club; however, you won’t have to pay a cancellation fee if you decide to cancel the membership after the program is complete.

How do I become eligible for the major prize?

To be eligible, the major prize winner of the 12 Week Challenge in 2018 will need to participate both in-club and online and must meet the criteria in our prize terms and conditions here.

What if I’m just an online member, am I still eligible for any of the prizes?

While you won’t be eligible for the major prizes, you will be eligible for minor prizes. You can find the full list of the terms and conditions here.

What do I do if I forget my password?

When signing in you will see a button in the lower right corner that says ‘Forgot Password?’ Click through to enter your email address, check your email and follow the prompts. You’ll automatically be sent an email with your new password – this may filter as spam so please ensure you check your junk mail.

If you know your password but you’d like to change it, navigate to the settings area (when logged in) and choose ‘Profile’. Click on ‘Change’ next to Password and follow the prompts to reset your password.

What can I expect from the 12 Week Challenge?

When you purchase a 12 Week Challenge program you can expect:

  • Weekly exercise and nutrition plans
  • Shopping lists and meal plans, so you can get your groceries organised for the week ahead
  • Beautiful, hard cover mindset journal and workbook to track your weekly progress
  • Inspirational videos each week, covering member success stories, exercise, nutrition, and wellbeing
  • Access to over 500 recipes in our recipe index (including vegetarian, vegan & gluten free options and substitutes)
  • Access to over 400 easy-to-follow exercises and instructions
  • Exercise videos on how to perform your workouts safely and effectively (options for beginners to advanced)
  • Exclusive health, wellbeing and lifestyle articles to inspire you to live a healthy and fulfilling life
  • Access to our exclusive 24/7 online community so you can connect with other program participants
  • Progress tracking so you can view your journey; your weight, mood, thoughts and progress photos
  • 12 Week Challenge 2018 Participant pack which includes: a hard cover journal and workbook, pen, vegetable spiralizer, assorted measuring cups, stainless steel scales and a 12-week participation card to track your progress!
  • Option to boost your results at one of our 70 Fernwood Fitness gym locations nationally!

Are my credit card details secure?

Our online transactions are processed by Westpac’s PayWay, one of Australia’s leading payment providers, so you can purchase the 12 Week Challenge with the security and knowledge that your credit card details will remain completely private.

Will the nutrition and exercise plans suit me?

Absolutely! The 12 Week Challenge is recommended for all – regardless of your fitness level. The challenge has specifically been designed to help women (and men) feel fresh, fit and free – it’s the ultimate program for anyone wanting to change their mind, body and nutrition.

How many times do I need to exercise per week?

If you are an online member we will be asking you to exercise five days per week, with two rest days, and some days will be easier than others. This is a guide we set for best results. Allocate around 35-60 minutes on each of the five days for exercise.

If you are a member in-club we will also be encouraging you to follow the workout plan as advised in the program. For those clients undertaking Personal Training for the 12 weeks, we would simply encourage you to substitute one workout a week in exchange for your training session. The team in club will be able to best advise you.

How have the meal plans been designed?

In 2018, we have brand new meal plans which are available in standard and vegetarian and can be selected when configuring your program.

How many calories are in my meal plans?

Your daily meal plan will consist of three main meals and two snacks per day adding up to 1200 calories or 5000 kilojoules. In no time at all you’ll be feeling fantastic and you’ll learn that this is a really healthy and sustainable way to live. Please note that currently our meal plans do not cater for any additional dietary requirements.

How do I get a copy of my tax invoice for the 12 Week Challenge online program?

Once your payment has been processed you’ll receive an email automatically confirming the details of your purchase - this is your tax invoice.

Can I get a refund for the 12 Week Challenge?

We do not offer refunds for a change of mind. If, however, there are extenuating circumstances or medical reasons that prevent you from undertaking the program, we will consider a one-off cancellation. Please contact us in writing regarding this by submitting a request in the Fernwood Helpdesk. We assess each cancellation and refund on a case by case basis. If a cancellation is granted, you will no longer have access to the online program.

If you are also a member in-club, your inability to continue participation in the challenge should be noted in writing and forwarded to your home club. On confirmation of your cancellation, your home club will endeavour to cease further payments for this challenge immediately. If you have paid for your challenge in full, please note that this fee is not refundable.

If you are unable to continue the 12 Week Challenge due to a medical reason you are required to provide your home club with medical certification. Any sessions you have paid for but not used will be refunded in full.

How can I access the 12 Week Challenge?

You can access the program anywhere there is internet access, on any device – so you can log in to your program when you’re on the go! To log in, please visit https://12weekchallenge.fernwoodfitness.com.au/Account/SignIn

The 12 Week Challenge website is a fully responsive site that delivers all content to participants on any device. From desktop, to tablet, to smart phone of any size or any make, you’ll be able to easily navigate and experience your program wherever you are. Simply save our URL to your home screen and you’re good to go!

Which internet browser will the program work on?

The website is optimised for the following browsers:

  • Internet Explorer 10 or later
  • Firefox 10.0 or later
  • Safari 7.0 or later
  • Chrome 12 or later
If your browser is an older or different version you are best to upgrade before purchasing your program to ensure your experience is a good one.
If you have any further questions about the program, please visit the Fernwood Helpdesk.

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